1. Ordering and Products:

Q: How do I place an order?

To place an order, simply browse grenyhaven, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details to complete the purchase.

2. Shipping and Delivery:

Q: Where do you ship?

We currently ship to the United States, Canada, and the United Kingdom.

Q: How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and delivery progress of your package.

Q: What is the estimated delivery time?

Delivery times vary based on the destination. For the United States, it's 5-9 business days, and for international orders, it's 10-13 business days. Please note that these are estimates, and actual delivery times may vary.

3. Returns and Refunds:

Q: How can I return an item?

To initiate a return, please fill out the contact form on our Contact us page with your order details. Our customer support team will review your request and, if approved, provide you with a shipping label.

Q: What is your return window?

You have a 30-day window from the delivery date to initiate a return.

Q: Are there any restocking fees?

No, we do not charge any restocking fees. If you receive a defective item, we will replace it or provide a full refund without any fees.

4. Billing and Payments:

Q: What payment methods do you accept?

We exclusively accept payments through PayPal.

Q: When will I be billed for my order?

Billing for one-time purchases occurs immediately.

Q: Are there any additional fees or charges?

Product prices are displayed on grenyhaven, and we retain the right to modify prices with prior notice. Shipping is free on all orders.

5. Contact and Support:

Q: How can I contact customer support?

For any questions or concerns, please contact our customer support:

Email: Support@grenyhaven.com
Phone: +1 (646) 718-8303

Q: What if I have a billing dispute?

If you suspect a billing error, please notify us within 2-3 days of the purchase date. We commit to promptly investigate and resolve any billing disputes associated with physical product purchases.

6. General Information:

Q: Can I change my shipping address after placing an order?
  • Yes, you can change your shipping address, but only before the order has been sent out. Once the order has been processed and shipped, we are unable to modify the shipping address.
  • Please ensure the accuracy of your information during checkout. If you need to make changes or have any issues, please contact our customer :

Email: Support@grenyhaven.com
Phone: +1 (646) 718-8303

1. Personalized Assistance:

Live Chat Support:ﾠHave a question? Need guidance? Tap the live chat button on our site and get help from our friendly support agents.

Email Correspondence:ﾠFor detailed inquiries or if you prefer written communication, reach out to us atﾠSupport@grenyhaven.com . Expect a thorough, personalized response to address all your concerns.

2. Hassle-Free Help:

Contact Information at Your Fingertips:ﾠEasily find all the ways to contact us on our dedicated 'Contact Us' page. Whether it's by phone atﾠ+1 (646) 718-8303ﾠor through our email, we're ready to assist you.

Comprehensive FAQs:ﾠOurﾠFrequently Asked Questions (FAQs)ﾠsection is designed to provide quick answers to common queries, saving you time and enhancing your shopping experience.

3. Post-Purchase Peace of Mind:

Returns:ﾠIf your purchase isn't perfect, our 30-dayﾠreturn policyﾠensures a stress-free resolution. We even cover the return shipping.

Tracking Your Treasures:ﾠAfter your order is shipped, we provide aﾠtrackingﾠnumber so you can monitor your items' journey to your doorstep, ensuring you're informed every step of the way.