Last Updated: Sunday, March 16, 2025

Thank you for choosing grenyhaven! We are committed to providing you with a smooth and satisfactory shopping experience. Please read our updated Return and Refund Policy carefully. By making a purchase from grenyhaven, you agree to the following terms.

1. Eligibility for Returns

We accept returns for items shipped to Canada, the United Kingdom, and the United States. To be eligible for a return, the item must meet the following criteria:

  • Item must be in new, unused condition.
  • The original packaging must be intact.
  • Proof of purchase is required.

Non-returnable Items: Certain items are not eligible for returns, including:

  • Custom-made or personalized products.
  • Final sale items (e.g., clearance or heavily discounted items).
  • Opened or used personal items (e.g., mattresses, bedding).

2. Return Window

You have 30 days from the date of delivery to initiate a return. After 30 days, we are unable to offer a refund or exchange.

3. Return Method

To initiate a return, please follow these steps:

  1. Fill out the contact form on our Contact Us page with the following details:

    • Order ID
    • Full Name
    • Email Address
    • Phone Number
    • Attach pictures of the purchased item (if applicable)

  2. Our customer support team will review your request. If your return is approved, we will send you a prepaid return shipping label.

  3. Pack the item securely in the original packaging and affix the provided shipping label.

  4. Ship the item back to us. We will notify you once we receive the returned item.

4. Item Condition

Returned items must meet the following conditions:

  • The item must be in new, unused condition.
  • The original packaging must be intact.

We reserve the right to refuse returns for items that do not meet these conditions.

5. Restocking Fee

We do not charge any restocking fees on returns.

6. Return Reasons and Fees

  • Defective Items: If you receive a defective item, we will replace it or issue a full refund at no cost to you. Please contact us as soon as possible upon discovering any defects.
  • Other Return Reasons: For returns due to reasons other than defects, customers will be responsible for the return shipping fees unless specified otherwise in our policy.

7. Refund Process

Once your returned item is received and inspected:

  • We will send you a notification regarding the status of your refund.
  • If approved, your refund will be processed promptly to the original method of payment (PayPal).
  • Please note that refunds may take 3 business days to appear in your account, depending on your payment method.

8. Exchanges

We currently do not offer direct exchanges. If you’d like to exchange an item for another size, color, or style, we recommend initiating a return for a refund and placing a new order for the desired product.

9. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at:

10. Policy Changes

We reserve the right to modify this Return and Refund Policy at any time without prior notice. Any changes will be reflected on this page, and the “Last Updated” date will be updated accordingly.

Thank you for choosing grenyhaven! We appreciate your trust in our products and services and are here to assist you throughout your shopping experience.